How do AI agent permissions work in a building?

Why it matters

An AI that can open work orders, change schedules or arrange access is only safe if its reach is controlled. Without clear permissions, a resident could see another resident's details or a tool could change something no one approved. Permissions are what make useful AI trustworthy in a building.

How it works

Two layers work together. Capabilities are the groups of work the property turns on for each agent, such as work orders, amenity reservations, WiFi support, packages, access and keys, building health and visitor passes. Permissions come from the person asking: a resident's own unit and building, or a staff member's role and assigned properties. The agent can only act where both allow it, and documents follow the same rules.

The Della difference

In Della OS, the property chooses the capabilities for the staff partner in Della Connect and the resident concierge in Della Resident. Della always works within the permissions of the person asking, and turning on a capability never widens anyone's access. Where a change needs review, Della shows it first and reports the real result from each system.

What it means for owners

Confidence to use AI across properties, consistent rules everywhere and a clear answer to the question every board and security reviewer asks.

Questions owners ask

Can turning on a capability give someone more access?

No. A capability only lets the agent help with that kind of work within each person's existing permissions.

Can we set different capabilities for staff and residents?

Yes. Each agent has its own capabilities, so residents and staff get the help that fits their role.

Do documents follow the same rules?

Yes. Each document is shared with the audience you choose, such as residents and staff, residents only or staff only.

Related

Della AI · Building aware AI · AI action states · Multifamily access control