28 answers on how Della OS works with your property management system, building hardware, residents and portfolio.
What Della is, who installs it and how to get started.
Della OS is designed to work with a growing ecosystem of building technologies, software platforms and service providers.
If you manufacture or operate a system that could benefit from connecting to Della, we'd be happy to explore the opportunity.
Our team evaluates integrations based on compatibility, customer demand, security, technical requirements and the operational value they bring to a property.
Della's approach is different from platforms that require owners to purchase an entirely new collection of proprietary products. We believe owners should have the freedom to select the technologies that best suit their properties while maintaining a consistent operating environment.
Our goal isn't simply to connect more products. It's to make the systems already installed in buildings work better together.
Della OS is delivered exclusively through qualified technology integrators. We don't compete with our integrator partners for their customers.
Our partners design, deploy, commission and support Della OS across multifamily, condominium, student housing, senior living and other managed residential properties.
Becoming a Della integrator gives your organization access to a comprehensive software platform, specialized design and commissioning tools, technical training and recurring revenue opportunities.
Della Mission Control helps integrators design and manage projects, while Mission Installer supports technicians during installation, validation and commissioning.
This allows integrators to offer sophisticated building technology solutions without having to develop and maintain their own software platform.
Contact our team to discuss partnership and certification opportunities.
Della works with qualified technology integrators across North America.
Our partners understand the technologies installed in residential buildings and can help determine how Della OS fits your property, whether you're planning new construction, modernizing an existing building or standardizing technology across a portfolio.
Because Della works with compatible third party systems, an integrator can evaluate the equipment you already have before recommending additional investments.
Contact us and we'll help connect you with an appropriate integrator for your location and project requirements.
Yes. Connecting property management software to the physical building is one of the most important capabilities of Della OS.
Della currently integrates with five major property management systems: Yardi, Entrata, RealPage, ResMan and AppFolio, and our integration ecosystem continues to expand rapidly.
Your property management system remains responsible for leases, accounting, resident records and financial operations. Della OS connects that information to the physical building, allowing supported systems and services to respond to changes in occupancy.
For example, when a resident moves in, Della can prepare their resident account, coordinate building access, configure supported connectivity services and initiate other approved workflows. When they move out, those permissions and services can be updated automatically.
This allows owners to preserve their existing property management investments while introducing a more consistent operating environment across their buildings.
The PMS runs the business. Della runs the building.
Della is the company behind Della OS, an operating platform built to connect the people, systems and technology that make residential properties work.
Most modern buildings already have technology. They have property management software, access control, smart locks, cameras, connectivity, thermostats, maintenance systems and resident applications.
The problem is that these systems often operate independently, leaving employees responsible for connecting everything manually.
Della OS changes that.
By bringing supported building systems together with property management information, Della creates a coordinated operating environment where the right people receive the right permissions and services at the right time.
Residents get a simpler experience. Property teams spend less time managing disconnected systems. Owners gain greater operational consistency and visibility across their portfolios.
Della also allows owners to start with software and introduce compatible building technologies over time. Properties don't need to replace every existing system or install smart apartment hardware to begin benefiting from the platform.
And through Della Marketplace, owners can access new revenue opportunities that may offset or even exceed the cost of the platform.
Della isn't another smart apartment device, resident app or dashboard. It's the operating layer that makes the property work as one environment.
How the platform works with your PMS, hardware and portfolio.
A smart building platform should do more than allow residents to unlock doors or adjust thermostats from their phones.
It should reduce the work required to operate the property.
Traditionally, apartment communities have relied on separate systems for property management, access control, connectivity, climate, maintenance, communications and resident services.
Each system may work well individually, but coordinating them often requires employees to manually transfer information, manage multiple applications and repeat the same tasks.
Della OS connects supported systems through a common operating environment.
When occupancy changes, the building can respond. When a resident books an amenity, access can be limited to their approved reservation. When a unit becomes vacant, connected climate controls can transition to an appropriate energy setting.
Even without connected hardware, Della supports resident communications, maintenance workflows, amenity reservations, occupancy information and other property operations.
The value isn't simply making a building smarter. It's making the building easier and more economical to operate.
Della OS includes smart apartment capabilities, but its purpose extends far beyond the individual unit.
Residents can use supported smart locks, thermostats, lighting and other connected devices through Della Resident.
However, Della also coordinates building access, connectivity, common areas, amenities, maintenance, communications and other property services.
More importantly, these capabilities can be connected to the property's occupancy information and operating rules.
For example, a smart lock provides convenient access. Della OS can connect that access to the resident's identity, authorized unit and permissions throughout the property.
A collection of smart devices makes individual tasks more convenient. An operating platform connects those devices to the way the property actually functions.
Della also supports properties without smart apartment hardware, allowing owners to introduce additional connected capabilities when the investment makes sense.
No. Della OS is designed to extend the capabilities of your existing property management system, not replace it.
Your PMS continues managing leases, accounting, resident records and the financial operations of the property.
Della OS connects supported information from that system to the physical building and operational workflows.
When a resident moves in, transfers units or moves out, Della can use that information to coordinate connected services such as access, Wi-Fi, resident permissions and smart apartment features.
Della can also support maintenance workflows, including integration with supported property management systems, helping reduce duplicate entry and improve visibility into service requests.
This allows property owners to get more value from the PMS they already use while reducing the number of disconnected systems their teams must manage.
The PMS runs the business. Della runs the building.
Occupancy Sync connects information about who occupies a property to the services and systems those occupants are authorized to use.
Your property management system already knows when residents are scheduled to move in, transfer units or move out. Traditionally, that information must be entered separately into access control, connectivity and other building systems.
Occupancy Sync helps eliminate that duplication.
By using supported occupancy information from the PMS, Della can maintain resident and unit records, recognize occupancy changes, prepare resident accounts and coordinate approved onboarding and offboarding workflows.
Where compatible building equipment is connected, these workflows can extend to issuing or removing access credentials, updating smart lock permissions, managing Wi-Fi services and adjusting vacant unit climate settings.
Occupancy Sync can also support participating service providers that need accurate occupancy information to determine resident eligibility.
This is particularly valuable for large portfolios, where thousands of occupancy changes can create significant administrative work.
The objective is simple: information entered once should not need to be manually entered everywhere else.
Often, yes. Della OS is designed to work with an expanding ecosystem of established building technology manufacturers.
Rather than requiring owners to purchase an entirely new collection of proprietary devices, Della focuses on connecting compatible systems through a common operating platform.
Supported technologies include solutions from manufacturers such as Yale, dormakaba, Brivo, PDK, ButterflyMX and LiftMaster, along with compatible thermostats, connectivity equipment and other building systems.
Della supports both online and offline smart lock configurations, depending on the manufacturer and installation.
Compatibility depends on the specific manufacturer, model, integration and required capabilities.
Before deployment, a qualified Della integrator reviews the property's existing equipment and determines which systems can be connected, which may require additional infrastructure and which might need replacement.
For owners managing multiple properties, this flexibility is especially important. A consistent operating standard shouldn't require every building to have identical hardware.
Moving residents into and out of apartments involves considerably more than handing over keys.
Property teams may need to activate or remove building access, configure connectivity, update resident services, manage amenities and prepare the apartment for its next occupant.
Della OS helps coordinate these activities using supported occupancy information from the property's management system.
At move in, Della can prepare the resident's account, send onboarding communications, provide property information and coordinate authorized services. Where compatible equipment is installed, access credentials and connectivity can also be prepared.
At move out, Della can deactivate resident access, update connected services and transition the unit into its turnover process.
Della also supports structured move in and move out checklists. These workflows can be used alongside maintenance and inspection processes to document property conditions, identify work that needs attention and coordinate follow up tasks.
For example, a property employee can inspect a unit for cleaning, painting, appliance operation, plumbing, lighting, damaged fixtures and other conditions requiring attention.
Where configured, inspection records, photographs, maintenance requests and resident acknowledgments can become part of a more consistent turnover process.
The objective is to replace disconnected administrative tasks with a coordinated workflow that follows the resident's lifecycle.
Most real estate portfolios have accumulated technology over many years.
One property might use one access control manufacturer, another might have different locks, and a third might operate an entirely different connectivity system.
Traditionally, this creates separate operating procedures, training requirements and management tools for every building.
Della OS provides a common operating environment across compatible technologies.
Instead of forcing owners to standardize every piece of hardware, Della allows them to establish consistent workflows, permissions, resident experiences and operating practices across different properties.
Della Connect provides property teams with a common management interface, while portfolio management capabilities support visibility across multiple buildings.
This becomes increasingly valuable as portfolios grow, acquire buildings or transition between management companies.
Owners should be able to standardize how their properties operate without necessarily standardizing every device inside them.
Acquiring a property often means inheriting someone else's technology decisions.
The building may have functioning access control, smart locks, intercoms, connectivity and other systems, but those technologies may not match the new owner's preferred operating model.
Della OS is designed to help owners establish greater consistency across these environments.
Where existing systems are compatible, Della can connect them to the new operator's property management environment, resident services and operational workflows.
This can reduce the need to replace working equipment simply to bring a property into alignment with the rest of a portfolio.
Della's property and equipment records also help maintain an organized view of the building's connected infrastructure, which can make future changes and technology upgrades easier to manage.
A transition still requires appropriate system access, data migration, permission changes and integration review.
The opportunity is to separate the property's operating standard from the specific technology decisions made by previous owners.
When you acquire a building, you shouldn't have to inherit every limitation of its operating model.
Della OS is delivered through qualified technology integrator partners.
These partners assess the property, design the appropriate technology solution, coordinate hardware installation and integrations, commission supported systems and provide ongoing local support.
Della provides the operating platform and specialized tools used to design, configure and manage deployments.
Della Mission Control supports project design, equipment mapping, deployment planning and commissioning oversight.
Mission Installer provides field technicians with tools to record equipment information, validate connectivity, track installation progress and complete commissioning activities.
The approach works for both new construction and existing properties.
Because Della supports compatible third party technology, a deployment does not necessarily require replacing existing equipment.
This partner led model allows property owners to work with specialists who understand the physical building while benefiting from a consistent software platform.
Della AI, energy, residents and starting small.
Della AI is designed to make property information and operational workflows easier to access, understand and manage.
Traditional AI assistants primarily work with documents, conversations and information. Della has an additional advantage: its operating platform connects information about the physical property, including supported building systems, devices, units and operational activity.
This context creates opportunities for AI to provide more useful, property specific assistance.
Della's documented AI capabilities include assisting with resident questions, using property information to improve responses, answering questions from installed equipment documentation and supporting staff handoff when human assistance is required.
Where compatible equipment is connected, Della can also use device information to provide more relevant operational insights.
For example, rather than simply receiving a maintenance complaint about an apartment being too hot, a connected environment can provide additional context such as the thermostat setpoint, actual temperature and how long the equipment has been unable to reach the requested temperature.
That information can help property teams identify and respond to issues more efficiently.
The longer term opportunity is even more significant.
As AI becomes increasingly capable of handling administrative tasks, Della OS provides a structured environment through which authorized AI workflows could interact with physical building systems.
Importantly, AI should operate within established permissions, security controls and approved workflows.
The future isn't simply AI that understands a building. It's AI that can help operate one responsibly.
Yes. Della OS can be introduced at a single property before expanding across a portfolio.
Many owners prefer to begin with a specific operational objective, such as simplifying resident onboarding, improving maintenance workflows, connecting access control or introducing a consistent resident experience.
Della also allows owners to start with software capabilities before investing in additional building equipment.
This means a property can introduce resident communications, amenity reservations, maintenance management and other supported services without necessarily installing smart locks, thermostats or a new managed Wi-Fi network.
As compatible equipment is added, additional capabilities become available.
Starting with one property allows the owner and integrator to evaluate existing technology, establish operating workflows and measure results.
Once the operating approach has been validated, it can provide a foundation for subsequent deployments.
The goal is to establish a repeatable operating standard that can scale as the portfolio grows.
Della OS can help properties reduce energy waste by connecting supported climate controls, occupancy information and other building systems.
For example, a vacant apartment may not need to maintain the same temperature settings as an occupied one.
Where compatible equipment is installed, Della can coordinate vacant unit temperature setbacks, update climate settings when occupancy changes and monitor conditions that may indicate equipment problems.
Della can also compare actual room temperatures against thermostat setpoints to identify equipment that may not be responding as expected.
Connected leak detectors and water valves can help identify water related issues and support automated responses where configured.
Energy monitoring and portfolio reporting capabilities can provide additional visibility into building performance when supported data sources are available.
Actual energy savings depend on the property's equipment, climate, utility rates, configuration and operating practices.
The opportunity is to make energy management part of the property's normal operating process rather than an isolated technology feature.
Della Resident brings supported building services together in one convenient mobile experience for iOS and Android.
Depending on the property's connected technology and selected services, residents can manage digital keys, provide visitor access, book amenities, receive package notifications, submit maintenance requests, view building announcements and control compatible smart apartment devices.
Residents can also access property documents, receive targeted communications, view maintenance request status and participate in community activities.
Where managed Wi-Fi is integrated, residents can view their assigned connectivity information and access supported network services.
Della can also present participating service offers and resident benefits through its marketplace capabilities.
But the real value goes beyond putting several features into one app.
Because Della connects resident information with the property's operating systems, the experience can reflect who the resident is, where they live and which services they're authorized to use.
A resident shouldn't need separate applications for every system installed in their building, and property staff shouldn't need to manually manage every interaction.
Della Resident simplifies the experience while Della OS coordinates the connected systems behind it.
Condos, student housing, senior living, Wi-Fi and support.
Yes. Della OS can support condominium communities by connecting compatible building technology and resident services through a common operating platform.
Condominium buildings often have many of the same operational challenges as rental apartments, including access control, visitor management, amenities, package handling, maintenance and resident communications.
Della can bring these functions together while supporting the different roles and permissions required by residents, property managers and authorized building personnel.
The platform also supports community announcements, resident documents, amenity reservations and other services that don't necessarily require additional building equipment.
Della can complement compatible condominium management software rather than requiring an association to replace its accounting or governance systems.
Integration capabilities vary depending on the condominium management platform and installed building technology.
The objective is to simplify the operation of the physical property while preserving the systems responsible for the association's administrative and financial responsibilities.
Yes. Student housing is particularly well suited to the operational benefits of Della OS.
Student properties often experience concentrated move in and move out periods, frequent room changes, shared living arrangements and large numbers of residents requiring access and connectivity.
Managing these changes across separate systems can place significant pressure on property teams.
Della OS can connect supported occupancy information with building access, connectivity, resident services and other operational workflows.
For example, when a student changes rooms, supported systems can update their permissions to reflect the new assignment without requiring staff to manually recreate every authorization.
Della Resident can also provide access to amenities, maintenance requests, packages, communications and other supported property services.
Importantly, Della doesn't require every student housing property to have smart apartment equipment. Operators can begin with software based services and expand into connected building capabilities as needed.
For student housing operators managing multiple communities, the ability to establish consistent processes across different properties can be particularly valuable.
Capabilities depend on the property's management system, data access permissions and connected technology.
Yes. Della OS is well suited for senior living communities, including independent living, active adult communities and assisted living facilities.
Della connects building systems, access control, smart locks, energy management, maintenance workflows and resident services into one operating platform. This helps operators reduce administrative work, improve building efficiency, simplify daily operations and create a safer, more convenient environment for residents, staff and approved visitors.
Della can also standardize operations across an entire portfolio, even when individual communities use different building technologies.
For senior living operators, the value goes beyond technology. By automating routine building operations, Della helps staff spend less time managing systems and more time supporting residents.
Della is designed to complement existing senior living management and care systems, not replace clinical or life safety platforms. Specific capabilities depend on the property's existing systems and integrations.
Yes. Managed Wi-Fi is not a requirement for every Della OS deployment.
Many Della capabilities operate through the property's existing software environment and standard internet connectivity, including resident communications, maintenance workflows, amenity reservations and property administration.
However, a dedicated, professionally managed network for building technology is strongly recommended when deploying connected devices and infrastructure.
Where supported managed Wi-Fi is available, Della can coordinate resident network credentials with occupancy information, helping simplify onboarding and offboarding.
For example, when a resident moves in, Della can help prepare their network credentials. When they move out, those credentials can be updated or removed according to the property's configuration.
Della can also provide visibility into supported network equipment, connectivity status and operational information.
Your Della integrator will evaluate the property's existing infrastructure and recommend the appropriate approach.
Some device functions may continue operating locally during an internet interruption, depending on the equipment and configuration.
Della OS is supported through a coordinated model involving qualified integrator partners, the Della platform team and, when necessary, the manufacturers of connected equipment.
Your Della integrator is generally the first point of contact for deployment related issues, onsite equipment, connectivity and system troubleshooting.
If an issue involves Della's software platform or requires specialized technical assistance, the integrator can escalate it to Della's support team.
Della also provides training, commissioning documentation, equipment specific knowledge resources and administrative tools to help partners support their customers.
Where a problem originates with a third party product or service, the appropriate manufacturer or provider may also be involved.
This approach combines local knowledge of the physical property with specialized platform expertise.
Support responsibilities and service levels are established through the applicable partner and customer agreements.
Cost, NOI, revenue, security and what makes Della different.
Della OS is designed to deliver measurable operational value, but its financial benefits can extend well beyond reducing expenses.
Through Della Marketplace, property owners can access revenue opportunities involving participating providers of entertainment, connectivity, utilities and other resident services.
Depending on the property, its resident population and the programs available, these opportunities can generate recurring revenue through negotiated revenue sharing arrangements.
In some cases, the potential NOI contribution from these programs can exceed the cost of Della OS itself, creating an opportunity for the platform to effectively pay for itself while delivering additional operational benefits.
Beyond marketplace revenue, Della helps reduce administrative work, improve energy management, streamline resident onboarding and make better use of existing building technology.
Pricing and revenue opportunities vary by property, portfolio and selected services.
Contact Della or an authorized integrator to discuss pricing, available marketplace programs and the potential NOI impact for your portfolio.
Yes. One of Della OS's most compelling advantages is its ability to help owners generate additional net operating income from services their residents already use or may want.
Through Della Marketplace, participating service providers can offer entertainment, connectivity, utilities and other resident services directly to eligible residents.
Because Della connects with supported occupancy information, these programs can be coordinated with the resident lifecycle, helping reduce the administrative work associated with enrollment, eligibility and service changes.
Property owners may participate in recurring revenue sharing arrangements with participating providers, creating potential new income streams without having to develop or manage those services themselves.
For some properties, the revenue generated through these programs may offset or even exceed the cost of Della OS.
And because these opportunities exist alongside Della's operational capabilities, owners can benefit from both increased revenue and reduced operating expenses.
Contact our team to learn more about available programs and the potential NOI opportunities for your portfolio.
Security in a residential property isn't just about having electronic locks or access control.
It's also about ensuring the right people have the right access, and that permissions change when circumstances change.
Della OS can connect supported access systems with resident identities, occupancy information and configured permissions.
This helps property teams manage access when residents move in, transfer units or move out, while supporting appropriate permissions for staff, visitors and other authorized users.
Della also supports access workflows connected to amenity reservations, allowing approved residents to receive access during their reservation window where compatible systems are installed.
Property teams can manage supported access permissions, review relevant operational information and coordinate access across different compatible technologies.
Rather than relying entirely on separate manual updates, connected workflows can help keep access permissions aligned with the property's operating records.
The result is more consistent access administration, improved visibility and fewer opportunities for outdated credentials to remain active.
Della complements the security capabilities of the connected equipment; it does not replace physical security procedures or the need for proper system configuration.
Most smart building platforms begin with hardware. Della begins with the property.
Della OS connects property management software, resident services, operational workflows and compatible building technologies through one operating environment.
Approximately 60% of Della's capabilities require no additional building hardware, allowing owners to begin improving operations without making major infrastructure investments.
As compatible equipment is introduced, Della can coordinate access control, smart locks, climate management, connectivity and other physical building systems.
But Della's value goes beyond technology and operational efficiency.
Through Della Marketplace, property owners can also participate in revenue opportunities involving services their residents use, potentially generating recurring NOI that offsets or exceeds the platform's cost.
This creates a fundamentally different financial proposition.
Rather than simply adding another technology expense, Della provides an opportunity to reduce operating costs, introduce new revenue and establish a consistent operating standard across an entire portfolio.
As AI becomes more important to property operations, Della's connection to the physical building also provides a foundation for contextual assistance and authorized automation.
Della isn't another product installed in the building. It's the operating system that helps the building work better and become more financially productive.
Yes. In fact, approximately 60% of Della OS's capabilities don't require additional building hardware.
Unlike platforms that depend on installing proprietary smart locks, thermostats or gateways before delivering value, Della allows owners to begin with software and expand into connected building technologies when the investment makes sense.
Without additional hardware, Della can support resident communications, community announcements, maintenance requests, amenity reservations, property documents, resident onboarding, administrative workflows and portfolio management.
Della can also integrate with existing property management software to coordinate occupancy information and supported resident lifecycle workflows.
As compatible equipment is introduced, additional capabilities become available, including automated access, connected climate management, managed Wi-Fi, leak detection and device monitoring.
Della's capabilities continue to expand as new features, integrations and services are introduced.
The building doesn't need to become fully smart before Della can begin delivering value.
No answers match that search. Ask the Della team and we will answer it.
Capabilities depend on each property's existing systems and integrations. Availability is confirmed property by property.
