A Resident Sentiment Score is a measure from 0 to 100 of how a resident's experience is trending, built from many positive and negative moments across their interactions with the property. It is a pattern over time, never a judgment on one conversation.
Most teams learn how a resident feels when the renewal notice goes out, or when a review appears online. By then the reasons are months old. Sentiment that is tracked continuously shows which buildings and which residents need attention while there is still time to act.
The score draws on the interactions residents already have with the property: conversations, maintenance requests and how long they take to resolve, amenity bookings and services, and recurring topics such as noise or heat. Positive and negative moments carry different weight, and recent experience counts more than older moments. The result rolls up by resident, building and portfolio, with the drivers behind each change.
In Della OS, the Resident Sentiment Score appears in reports, portfolio overviews and resident profiles, for team members with access. Della shows what is moving it, such as maintenance taking longer to complete or construction noise next door, so teams can fix the cause. When a lease is coming up, teams can see how that resident's experience has been trending and step in early.
An early warning on renewals, a fair comparison of how buildings are operating and a clear link between daily operations and resident experience.
No. It reflects patterns across many interactions over time, so one difficult moment never defines a resident.
Only team members with access, in reports, portfolio overviews and resident profiles.
It is built from interactions residents already have with your property in Della, and it supports your team's judgment rather than replacing it.
Della AI · Resident AI concierge · AI property operations · Building operating system
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