Move-in and move-out automation coordinates everything that has to happen when a resident arrives, transfers or leaves: access and services in the building, and the turnover work that gets a unit ready for the next resident.
A resident's arrival or departure touches far more than the lease. Door access, Wi-Fi, the intercom directory, the thermostat, amenities and the resident app all need to change at the right time. Then comes the turnover itself: inspecting the unit, photographing its condition, documenting damage, scheduling cleaning, paint and repairs, checking appliances and confirming the unit is ready for the next resident. When those steps live in different systems and spreadsheets, something gets missed, former residents keep access, and vacant days add up.
Automation starts with the lease. When the PMS records a move-in, transfer or move-out, that event starts the steps the property has defined. Some are system changes, such as issuing or removing access, starting or ending services and switching the unit between occupied and vacant settings. Others are people tasks, such as an inspection, a cleaning or a repair, assigned to the right person with a due date. Staff stay in control of exceptions, and the property team remains responsible for the physical work and the final call on unit readiness.
Occupancy Sync uses the lease events in the PMS to drive the system changes through supported integrations. Before move-in, the resident's Della app is ready and building access and Wi-Fi credentials are issued; the thermostat leaves its vacant schedule once they arrive. At move-out, access is revoked, Wi-Fi is removed and the unit returns to vacant settings. Transfers move everything to the new unit. Around those changes, Della organizes the people side of the turnover: structured move-in and move-out checklists, maintenance work orders assigned to staff or approved vendors, scheduled technician visits and a notice to the resident when work is complete. Each property chooses which steps it uses, and every step is visible in Della Connect.
Consistent resident transitions, fewer missed steps, faster turns, a documented record of every turnover and less administrative work at every move.
When the move-out date arrives, Della OS can remove the resident's building and unit access, end their Wi-Fi service, switch the unit to vacant settings and let the property team know turnover can begin. The exact steps depend on the systems connected at each property, and staff no longer have to remember each one.
Yes. Move-in and move-out checklists, maintenance work orders, technician scheduling and completion notices all run in Della, so the turnover is tracked in the same place as the access and service changes. Which steps are used is set for each property.
Della OS follows the property management system. When the date is updated there, supported access and service changes move with it, so a resident who moves in early or stays a few extra days isn't locked out or cut off. Staff don't need to update each system separately.
Yes. Automation handles the routine work, but property teams stay in control. Authorized staff can step in for exceptions such as an early key handoff, a transfer between units or a delayed move-out, and Della OS keeps a record of what changed.
Occupancy Sync · PMS integration · Multifamily access control · Della Connect · Della Resident
