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What is PMS integration?

PMS integration connects the lease, resident and unit information in a property management system to the systems that run the physical building. The PMS runs the business; Della OS extends it into the building.

What is PMS integration?

Why it matters

Property management systems are excellent at the clerical side of the business: leases, residents, rent, accounting and reporting. But when a lease changes, a lot of physical things in the building have to change too: keys, door access, Wi-Fi, thermostats, the intercom directory and the resident app. A PMS doesn't update those on its own, so someone ends up entering the same information again in every system. Owners have long pushed their PMS to handle that physical side as well, but it was never what a PMS was built to do. Portfolios make it harder. An owner with 100 buildings might have 20 run by one management company on one PMS, 20 run by another company on a different PMS, and the rest spread across others, which means logging into a different system every time you want to know what's happening.

How it works

Della OS connects to the PMS and treats it as the single source of truth for leases, residents and units. Supported lease events, such as a move-in, transfer or move-out, reach Della OS almost instantly and drive the physical changes in the building. Where the PMS supports it, work entered in Della, such as a maintenance request, appears in the PMS as if it had been entered there. What each connection exchanges, and how quickly, depends on the PMS; the experience for property teams stays the same.

The Della difference

Della OS is a natural extension of the PMS. It does the things owners have long wanted their PMS to do in the physical building, while the PMS stays in charge of the business. Della connects to the largest property management systems, including Yardi, Entrata, RealPage, AppFolio and ResMan, and the interface stays the same across all of them. Teams work the same way across the portfolio, and owners see what's happening in every building in one place instead of logging into each PMS for a snapshot. Occupancy Sync turns each supported lease event into the building changes that should follow.

What it means for owners

Less duplicate data entry, consistent resident transitions, and one view of the whole portfolio, whichever PMS or management company runs each property.

Questions owners ask

Does Della replace the PMS?

No. The PMS runs the business: leases, residents, rent and accounting. Della OS runs the building: doors, devices, networks and the work that happens on site. Della is built as a natural extension of your PMS. It does the things owners have long wanted their PMS to do in the physical property, so the system your team already trusts reaches the building itself. Della OS is integrated with Yardi, Entrata, RealPage, AppFolio and ResMan.

Is every PMS integration identical?

Behind the scenes, no. Each PMS shares information in its own way, and what is exchanged varies. In front of your team, yes. Della OS gives staff the same screens and workflows across all of them, so a portfolio running more than one PMS still operates to one standard. Where the PMS supports it, a maintenance request entered in Della shows up in the PMS as if it had been entered there.

How quickly do changes reach the building?

For supported events, within moments of being recorded in the PMS, so the building responds without anyone working through a list. Exact timing depends on the PMS and the type of event, and property teams can see each change in Della Connect.

Related

Occupancy Sync · Yardi · Entrata · RealPage · AppFolio · ResMan · Move-in and move-out automation

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