Talking to Your Building: A Voice Concierge for Apartment Residents

The short answer: A voice concierge lets residents speak to their building the way they would speak to a person at the front desk. In the Della Resident app, residents can turn on voice and talk to Della to ask questions, follow their requests and book amenities, with your property's own rules behind every answer.

Why voice

Residents ask questions while carrying groceries, walking the dog or heading out the door. Speaking is faster than typing and feels more natural for many people. Voice also makes the app easier to use for residents who find small screens hard.

What a voice conversation looks like

A resident opens the app and taps the voice button. Della appears at the top of the screen and listens. The resident asks how to reserve the lounge. Della explains the rules, offers the open times, asks how long they need it and whether a guest is coming, registers the guest, takes a mobile number for the guest pass and confirms the reservation once the reservation system does. The booking then appears under Reservations in the app.

Built like the voice apps residents already use

• Voice turns on only when the resident chooses it. Text chats stay text.
• A mute button lets residents pause Della while they ask someone a question.
• Residents can type details, such as a phone number, without leaving the voice conversation.
• Closing the conversation is always one tap away.

What residents can ask

• Is there already an update about my WiFi?
• What is happening with my maintenance request?
• How do I reserve the lounge?
• Can someone come and look at my thermostat this week?

Privacy and accuracy

Voice follows the same rules as chat. Della answers from your property's approved policies and the resident's own records, never another resident's, and says plainly when it can't confirm something. When a person is needed, Della offers to bring in the property team.

How Della approaches it

The resident concierge in Della Resident works by chat or voice as part of Della AI. It uses the capabilities your property enables, and your team sees the results in Della Connect.

Frequently asked questions

Can residents use voice in the Della app today?

Yes. Residents can chat or talk to Della in the Della Resident app.

Does voice work for bookings and requests?

Yes, where those capabilities are enabled. Della follows your rules and confirms only once the connected system does.

Can residents switch between talking and typing?

Yes. They can type details during a voice conversation, or keep the whole conversation in text.

Book a Della AI walkthrough to hear it on a workflow from your own property.