A video intercom allows visitors to contact a resident or authorized staff member at an entrance and request entry.
The entry phone is where the building meets the outside world, and expectations have changed. Residents want to see who is at the door before they let anyone in. More buildings run with a remote concierge, or with one team looking after several properties, so entry has to work without someone sitting at a front desk. After hours, video confirmation of who is really at the door matters even more. And the directory itself needs care: an outdated directory frustrates visitors and leaves former residents listed, while households often need rules, such as making sure residents under 16 don't receive calls after a set time.
A video intercom lets visitors find a resident or staff member in a directory and call them. The resident sees and hears the visitor on their phone or an indoor unit and can open the door remotely. Behind the scenes, the directory decides who appears and who receives calls. In a well run building, that directory is driven by the lease and by the people enrolled in the system, so it updates itself as residents move in and out instead of relying on someone to edit it by hand.
With Della OS, the entry phone directory is updated by the lease and by the residents enrolled in Della. There is no data entry beyond what already happens when a resident is onboarded, and residents are removed from the directory when they move out. Call rules live on each resident's profile, so the property can control who receives calls and when, for example no calls to residents under 16 after a set time, where the entry system supports it. Because the directory and its rules are managed centrally, a remote concierge or a team responsible for several buildings can keep entry running without a front desk.
Safer entry with video confirmation, a directory that's always current, rules that respect each household, and a building that can be managed remotely without adding staff.
Often, yes, depending on the model. Della OS connects with supported intercom and entry systems, and your integration partner checks the current hardware before recommending any change. Keeping an intercom that works is often the most affordable path.
Yes, where the entry system supports it. Directory and call settings live on each resident's profile in Della, so the property can decide who receives calls and when. For example, residents under 16 can be kept from receiving calls after a set time. Changes take effect without anyone editing the intercom by hand.
The resident is removed from the entry phone when they move out, so former residents don't stay listed and visitors don't reach the wrong person. New residents appear as part of normal onboarding, with no extra data entry.
Not as a rule. Video and call history are handled by the intercom provider's system and follow its storage policies. Della OS focuses on keeping the directory, call rules and resident access current.
No. The intercom and access controller keep doing their jobs at the door. Della OS coordinates them with the lease, so when a resident moves in or out, the directory and access permissions stay current, where the provider supports it, without staff updating each system by hand.
ButterflyMX · Mircom · LiftMaster · Multifamily access control · Della Resident
