A smart lock is an electronic lock that accepts digital credentials such as a phone, card or PIN. Connected to Della OS, it can follow the lease and the unit's status, so it knows who should get in and when.
A smart lock on its own is just a better lock. Its real value depends on what it's connected to. An apartment door has to let the right people in at the right time: the resident while the unit is occupied, maintenance and vendors during turnover, and prospects on a tour while it's vacant. All of that changes every time a lease does.
Smart locks come in two broad types. Offline locks store credentials on the lock itself and keep working without a network; changes reach them when a credential is updated or the lock syncs, depending on the model. Online locks stay connected through Wi-Fi or a hub, so they can receive changes right away and report status such as battery level and lock events. Both have a place. Offline locks are simpler to install and very resilient, while online locks give the property live visibility and control. What each lock reports, and how it is managed, depends on its brand and model.
Della OS makes a smart lock much smarter. Connected to the platform, the lock follows the unit's status. While the unit is occupied, the resident opens it from the app or with their credential. During turnover, contractors get access limited to the hours of their job. While the unit is vacant, it can open for a self guided tour or let a leasing agent show a model unit. Della OS updates lock profiles as occupancy changes. For online locks, property teams also see battery level, current permissions and auto relock settings in Della Connect, and a low battery can open a maintenance ticket automatically before it causes a lockout. A connected lock knows how to open; Della tells it when, why and for whom.
A lock that works harder for the property: no keys to cut or collect, faster turns, self guided tours, and doors the team can see and trust from one screen.
Only so smart on its own. It can accept a code or a phone and record who came in. Connected to Della OS, it knows the unit's status and the lease behind it, so it can decide who gets in and when: the resident while the unit is occupied, maintenance or vendors during turnover, and prospects on a self guided tour while it's vacant. It's not about how smart the lock is. It's about how smart it becomes once it's connected to the operating system.
No. Offline locks keep working without a constant connection and suit many doors well. Online locks add live visibility: battery levels where the model reports them, permission changes that reach the door right away, and auto relock settings the team can check without walking the building. Many properties use both.
Yes, where each brand is supported. A portfolio can run different lock brands in different buildings, or even in the same building, while staff and residents keep the same experience in Della Connect and Della Resident.
Not natively. Models differ in what they share, such as battery, lock status and activity. Della brings what each supported model reports into the same view in Della Connect, so the team works the same way whatever brand is on the door.
Salto · dormakaba · Yale · Kwikset · ASSA ABLOY · Master Lock · Mobile credentials
